Session 3

Emotional Dynamics
Make business your client's pleasure.

While one act of appreciation may enthrall you, it may not necessarily WOW your clients.  Learn how to discover their emotional triggers.

Take Action

Acknowledgement 
A personal, handwritten note speaks volumes any day.

Service
Volunteering time or resources at your client’s favorite charity of choice is an honorable deed.

stopwatch

Time 
Invite a client to an inspiring lecture series.

Tokens 
A client who frequently flies city-to-city would appreciate books on excursions.

Resources

THE WOW AUDIT

Use this checklist to find out just how well you know your best clients.