Our Experts

Joseph Michelli, Ph.D.

Author, Speaker, Client Experience Expert

The Art of WOW program was developed in partnership with Dr. Joseph Michelli – internationally recognized client experience expert and best-selling author of The New Gold Standard: Ritz-Carlton, The Starbucks Experience, When Fish Fly, and The Zappos Experience.

Additionally, Dr. Michelli has worked with an extraordinary cross-section of world-class companies, including Nokia, Hewlett-Packard, Mercedes-Benz, Starbucks, Ritz-Carlton and American Express.

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5 Leadership Principles for Creating a Legendary Customer Experience
by Joseph Michelli

John Evans, Jr., Ed.D.

Executive Director, Janus Labs Professional Development

John is a practice management expert and conducts extensive consulting and training with top financial intermediaries worldwide. John is a keynote motivational speaker and has authored books on client retention and client acquisition including “The Book of WOW,” and “A Genuine Persuasion System.”

John regularly contributes to the Orlando Sentinel newspaper on business and politics, and he also serves on the Board of Advisors for the James Madison Institute in Tallahassee, Florida, and Elevate USA in Denver, Colorado. Prior to joining the financial services industry, John was Special Assistant to former U.S. Senator Connie Mack and Director of Business Development for the state of Florida’s #1 Registered Investment Advisory firm for 2007, according to Wealth Manager Magazine.

John is a Certified Facilitator from the Human Performance Institute and holds an MBA from the University of Miami and Ed.D. in organizational leadership from Pepperdine University. John resides in Winter Springs, Florida, with his wife and four children.

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