Our Experts

Joseph Michelli, PhD

Author, Speaker, Client Experience Expert

The Art of WOW program was developed in partnership with Dr. Joseph Michelli – internationally recognized client experience expert and best-selling author of The New Gold Standard: Ritz-Carlton, The Starbucks Experience, When Fish Fly, and The Zappos Experience.

Additionally, Dr. Michelli has worked with an extraordinary cross-section of world-class companies, including Nokia, Hewlett-Packard, Mercedes-Benz, Starbucks, Ritz-Carlton and American Express.

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5 Leadership Principles for Creating a Legendary Customer Experience
by Joseph Michelli

John L. Evans Jr.

Executive Director, Janus Labs

John is a practice management expert and conducts extensive consulting and training with top financial intermediaries worldwide. John is a keynote speaker and has authored books on client retention and client acquisition including “The Book of WOW,” and “A Genuine Persuasion System.”

Prior to Janus, he was Director of Business Development for the state of Florida’s # 1 Registered Investment Advisory firm for 2007, according to Wealth Manager Magazine. John regularly contributes to the Orlando Sentinel on business and politics. Prior to the financial services industry, John was Special Assistant to former U.S. Senator Connie Mack.

John is a Certified Facilitator from the Human Performance Institute and holds an MBA from the University of Miami.

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