Understanding Your Clients’ Non-Verbal Communication
Featuring: John Evans Jr., Executive Director of Janus Labs & Sandy Modell, Non-Verbal Communications Expert
Hear from Sandy Modell, expert on non-verbal communication ... what is your client saying to you without speaking? Understanding the non-verbal communication of your client increases the probabilities of you meeting their unstated need, which is what we call WOW. It’s the information you need to know - knowledge of your clients and what they are really thinking and feeling, that will give you a competitive advantage and is at the heart of delivering great client experiences.